Shipping policy

SHIPPING INFORMATION

Scamps Toffee uses all-natural ingredients with no preservatives in its products. Because our products are temperature-sensitive, Scamps Toffee partners with UPS as our preferred shipper and offers different shipping options to ensure your package arrives fresh and not melted. During the ordering process, Scamps will monitor temperatures and transit times and will make the final decision as to how your package will ship.

 

SHIPPING POLICY 

We do our best to ship your order as quickly as possible, with a lead time of up to 5 business days plus transit time.

Please note that 2 Day delivery orders placed on Wednesday will not be shipped until the following Monday.

 

ADDRESS ACCURACY

There will be an $18.00 fee assessed for any returned packages or address corrections made by our carrier, UPS to ensure proper delivery of a package. Scamps Toffee, LLC. cannot be responsible for incorrect shipping addresses.  Scamps Toffee, LLC. will not issue refunds for packages that have been refused by the recipient or for incorrect or incomplete shipping addresses.

2ND DAY OVERNIGHT

The following states may be required to use 2 Day Shipping when the temperature is over 72°:
AZ, CA, CO, FL, ID, MT, NM, NV, OR, TX, UT, WA, WY

HOT WEATHER SHIPPING 

Because our products are perishable, we ship only Monday, Tuesday, and Wednesday during the warmer summer months, so your chocolates don't sit in a hot truck or facility over the weekend. We reserve the right to hold a package back and not ship till the following Monday due to temperatures in transit. If you need your product by a specific date, please contact the office to discuss options. To ensure our products arrive in the best condition, we add insulated packaging and ice packs to your order for an additional cost of $7.00 per shipment. Our insulated packaging lasts up to 2 days.

During temperatures over 72°, we will only ship UPS ground rates to the following states: PA, OH, WV, NJ, DE, MD. All other states must use 2 Day Air.

 

MULTIPLE ADDRESSES

Each recipient’s destination address requires a separate shipping charge calculated from the chart above. Please call our toll-free number, 877.848.6371, for assistance on volume orders and multiple addresses.

  
STORAGE INFORMATION

Scamps Toffee products are made with the finest and freshest ingredients with no added preservatives. We recommend you store your toffee and bark in the refrigerator or a cool place and avoid warm rooms, warm lights and/or sunlight. Scamps Toffee products have a 4 month shelf life. Serve at room temperature for best flavor.