Scamps Toffee uses all-natural ingredients with no preservatives in its products. Due to the sensitivity of our products, Scamps Toffee has partnered with UPS as our preferred shipper offering different shipping options to ensure your package arrives fresh and not melted. During the ordering process Scamps monitors temperatures and transit times and will make the final decision as to how your package will ship.  

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• SHIPPING POLICY  

• We make every attempt to send out your order as quickly as possible with a lead-time up to 7 days.  

• All orders placed by 12pm EST will be processed for shipping the same day. During cooler months (October-March) , we ship Monday - Thursday. If a destination is a distance where the package will sit in a UPS facility over the weekend, Scamps Toffee may hold the package until the next Monday to ensure product quality.

  Orders placed after 12pm EST will be processed on the next business day. Please note, that 2 Day delivery orders place after 12pm on Wednesday or during weekend holidays will not be shipped until the following Monday. 

   To ship to a destination where temperatures are above 78 degrees, overnight shipping is required. 

   We are not able to ship in temperatures of 89+ degrees. 
  

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• ADDRESS ACCURACY

  There will be a $18.00 fee assessed for any address corrections made by our carrier, UPS to ensure proper delivery of a package. Scamps Toffee, LLC. cannot be responsible for incorrect shipping addresses. The $18.00 fee will be charged to your original form of payment. Scamps Toffee, LLC. will not issue refunds for packages that have been refused by the recipient or for incorrect or incomplete shipping addresses.
  

*Shipping rates are based on product totals before discounts.

2ND DAY OVERNIGHT

All states are required to use two days shipping with the exception of Ohio, Pennsylvania,West Virginia, Delaware, Maryland, & New Jersey, which can be shipped ground.

UPS SUGGEST DAYS TO SHIP

Depending on your location, UPS has provided a ground shipping map below with the number of days it takes to ship from Scamps Toffee in Pennsylvania. 

HOT WEATHER SHIPPING

Please note that because our products are perishable, we only ship Monday, Tuesday, and Wednesday during the months of May - September. This is so your chocolates do not sit in a hot truck or in a facility over the weekend. We reserve the rights to hold a package back and not ship till the following Monday due to temperatures in transit.  

During the months of May - September, all packages will include complimentary insulated packaging and gel packs to ensure product quality. Our insulated packaging is recyclable and lasts up to 2 days. 

INTERNATIONAL SHIPMENTS

Please call for a quote. 

MULTIPLE ADDRESSES

Each recipient’s destination address requires a separate shipping charge calculated from the chart above. At checkout, we provide an easy option for multiple address. Please call our toll-free number, 877.848.6371, for any assistance

STORAGE INFORMATION

Scamps Toffee products are made with the finest and freshest ingredients with no added preservatives. We recommend you store your toffee and bark in the refrigerator or a cool place and avoid warm rooms, warm lights and/or sunlight. Scamps Toffee products have a 5 month shelf life. Serve at room temperature for best flavor. 

RETURN POLICY

If you aren’t happy, we aren’t happy. Our number one goal is a satisfied customer. For any reason your experience wasn’t what you anticipated, we want to hear from you to make it right! Please reach out at 877.848.6371 or email:  info@scampstoffee.com to tell us how we can make things better.   

Prices effective May 16, 2023. Subject to change without notice.